Questions about working with a data service

Send us your requirements through the contact form: the platform or URLs you want, the data fields you need, how often you need updates, and your preferred delivery format. We review every request within 24 hours and follow up with a scoping proposal or clarifying questions.

Four things make scoping fast: the target (which platforms and exactly which URLs or queries), the fields (the specific data points each record must contain), the frequency (one-time, weekly, daily, or continuous), and the format (CSV, Excel, JSON, API, or direct database delivery).

Both. Some clients need a single research export; others need a recurring feed that refreshes on a schedule. We scope the engagement around whichever fits your use case.

We cover the major e-commerce and social platforms that matter for commercial intelligence, including Amazon, eBay, TikTok, Instagram, Facebook, and more, plus custom websites. If a source is publicly accessible, we can usually build a workflow for it.

Yes. Custom sources are a core part of what we do. Send us the target URL and the fields you need, and we will scope a custom collection workflow for that site.

It depends on the source, but typically product titles, prices, discounts, availability, seller information, ratings, review counts and content, public profile and listing data, and category structure. We collect the specific fields your use case requires rather than everything on the page.

CSV, Excel, JSON, an API-ready feed, or direct delivery into a database, whichever plugs into your workflow. Non-technical teams often start with a scheduled CSV; technical teams usually prefer JSON or an API feed.

Most standard projects are delivered within about 48 hours of a confirmed scope. Larger or more complex builds may take longer, and recurring projects run on whatever schedule you set once they are live.

We normalize fields so the same data lands the same way every cycle, and we agree up front on how missing fields, dead pages, and layout changes are handled. For recurring projects, runs are monitored and reconciled so a broken page does not silently corrupt your dataset.

Subscription plans cover a monthly volume of scraping tasks through the dashboard, and larger or bespoke projects are scoped individually. See the pricing page for plan details, or contact us for custom volume and done-for-you work.

Most commercial scraping focuses on publicly accessible, non-personal data, which is generally treated very differently from private or gated information. We collect responsibly, respect platform terms and reasonable rate limits, and avoid circumventing access controls. This is not legal advice; for your specific jurisdiction and use case we recommend confirming with your own counsel.

Yes. Subscriptions can be managed from your billing dashboard, and you keep access through the end of the period you have already paid for.